Privacy policy
Last updated 18 October 2026
Last updated: 18 October 2026
Who we are
This website, https://kinetic.im/, is run by Kinetic ("we", "us"). We are the controller of the personal data described in this policy.
- Legal entity name and form: [registered legal name of Kinetic]
- Registered address: [registered address]
- Company number: [company number, if applicable]
- Contact email for privacy matters: [contact email]
What we collect and why
- Enquiry form. When you use our contact or enquiry form, we receive the details you enter (such as your name, email address and message: [confirm form fields]). We use them to reply to you and to deal with your enquiry. Our legal basis is our legitimate interest in responding to enquiries, or taking steps you ask for before entering into a contract.
- Email newsletter. If you subscribe, we collect your email address and use it to send you our newsletter. We use double opt-in, so you must confirm your subscription by clicking a link in an email before you are added. Our legal basis is your consent, which you can withdraw at any time using the unsubscribe link in any newsletter. Newsletter provider: [newsletter provider name].
- Live chat and visitor insights. We use a live chat and visitor insights service ([provider name]). It stores a visitor ID in your browser so it can recognise you as a returning visitor. It also processes the messages you send us in chat and information about how you use the site. Our legal basis is your consent.
- Cloudflare Web Analytics. We use Cloudflare Web Analytics to understand how the site is used, such as which pages are viewed. It does not use cookies. Our legal basis is our legitimate interest in understanding and improving our website.
- Meta (Facebook) pixel. The Meta pixel uses cookies to collect information about your visit and the actions you take on our site, and sends it to Meta. We use it to measure and improve our advertising. Our legal basis is your consent.
Cookies and similar technologies
The live chat visitor ID and the Meta pixel are not strictly necessary for the site to work, so they should only be used with your consent. [Confirm that a cookie consent banner is in place and blocks these services until consent is given.] See our Cookie Policy for details and for how to refuse or clear them.
Who we share data with
We share personal data only with the service providers that help us run the site and our communications, and only as needed:
- Cloudflare (website analytics)
- [Live chat and visitor insights provider]
- [Newsletter provider]
- Meta Platforms (through the Meta pixel). Meta uses this data under its own privacy policy and may act as a joint controller with us for some of it.
- [Website hosting and email providers, if applicable]
We do not sell your personal data.
International transfers
Some of these providers may process data outside the UK and the European Economic Area, including in the United States. Where they do, we rely on appropriate safeguards required by law, such as an adequacy decision or standard contractual clauses. [Confirm the safeguards each provider uses.]
How long we keep data
- Enquiries: [retention period]
- Newsletter subscriptions: until you unsubscribe, or [retention period]
- Live chat records: [retention period]
- Analytics and advertising data: kept by Cloudflare and Meta under their own retention rules
Your rights
Under UK GDPR and GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased in certain circumstances;
- restrict or object to our processing;
- receive your data in a portable format; and
- withdraw consent at any time, without affecting processing already carried out.
To use any of these rights, contact us at [contact email].
Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your EU country.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.